Grievances
Who to complain to about content on Deftro or about your personal data, how to do it, and how fast we answer.
Version 2026-11-10 · Effective
1.Grievance Officer
Under India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and the Digital Personal Data Protection Rules 2025, the operator of Deftro has a Grievance Officer who handles complaints about content on Deftro and about your personal data.
- Name — The Grievance Officer, Deftro
- Email — sales@baton-vault.vercel.app
2.How to complain
Email the Grievance Officer with:
- your name and how to reach you; for a request about your own data, write from the address you sign in with;
- the link to the artifact, comment, profile or page you are complaining about, if there is one;
- what is wrong, and which rule of the Terms or which right you rely on;
- for copyright, what the copyright page asks for.
You can also report an artifact from its page. A report on a public artifact reaches the same moderators; one on an organisation's own artifact goes to that organisation's admins.
3.How fast we answer
| What | When |
|---|---|
| Acknowledging your complaint | Within 24 hours |
| Resolving it | Within 7 days |
| Removing content that breaks the Terms, once reported | Within 36 hours |
| Intimate images of a person shared without consent | Within 2 hours |
| A court order, or a government notice under the IT Act | Within 3 hours |
| A request about your personal data (see, correct, delete) | Within 7 days, and at the latest within one month |
4.If you disagree
- About content or an account decision: appeal to the Grievance Appellate Committee set up by the Government of India, within 30 days of our decision.
- About your personal data: complain to the Data Protection Board of India once you have used this grievance process, or, if you live in the EU or UK, to your data protection authority.
- Nothing here takes away your right to go to court.
5.Reporting a security issue
Found a vulnerability? Email sales@baton-vault.vercel.app with how to reproduce it, and give us a reasonable time to fix it before you publish. Please do not access other people's data or disrupt the service while testing. Our security.txt has the same contact.